The new year is in full swing, and it might be the perfect opportunity to take a step back in your business and have a look at how your staff and yourself if you are an owner/operator, are serving your customers.
Also, consider where there might be opportunities for improvement.
Ongoing and consistent evaluations and tweaking things in business are essential for success.
Here are some useful tips to enhance your customer service for 2020.
Often, I talk to business owners who find the whole world of social media marketing quite overwhelming.
The sheer thought of creating content, writing copy that is interesting, and engaging with an online audience is something that makes the head spin. It’s a scary task at the best of times for most business owners.
And the most common thing I hear from business owners is “I'm an X, and that's not exciting, my day to day is boring, I have nothing exciting to post about”.
Do you find yourself thinking about what 'niche' your business falls into, or is it something you’ve never given a second thought?
We meet with a lot of business owners who are not really sure who their target market is and if their business falls into a niche.
The reason that finding your niche and honing in on your target market is so essential is it helps you get laser-focused on who you are trying to target, where to find them and how to keep them happy time and time again.
Kate Bickford MD & Owner - BK AGENCY: