It’s a fresh new year full of new opportunities and chances to grow your business… yahh, dahh, dahh… Yep, I’m sure you’ve heard if you run a business that the new year is a chance to be strategic, to get planning and set new goals, but what if you’re feeling anything less than inspired?
What if 2018 was a busy year, summer holidays were a busy time and now at the end of January you’re thinking, shouldn’t I be feeling inspired and ready to set new goals…?
Whilst on holiday recently someone said to me they believed it crucial to hire bubbly, happy, and energetic people for customer service roles in hospitality and tourism businesses; so much so that it can make or break a business.
They are bang on, because having the right people can take your business from ordinary to extraordinary. But customer service, and teaching those vital skills shouldn’t just be reserved for the people who serve customers daily as first point of contact. Those skills need to be instilled in every person in your business.
Kate Bickford MD & Owner - BK AGENCY: