Imagine walking into a restaurant that you have highly anticipated paying a visit to. You’ve done all the right things, made a booking, arrived on time, looked up the menu online, and possibly already decided what you want to eat.
You are super excited to give this place a go and you’ve heard good things. Now imagine walking in and having the host on the night ignore you completely… Frustrating...
Strewn coffee cups and plates scattered everywhere; bins, beer kegs and chipping paint… Just some of the things that you might see when you walk into a venue to eat in any town in any place.
I’m sure I don’t need to tell you that first impressions count, but think of this more like a gentle reminder that they absolutely do and always will. When was the last time that you walked into your business and saw it as a customer does?
Kate Bickford MD & Owner - BK AGENCY: