They say that the best preparation for running a business is to run a business. As we round out the financial year and the first year of business for BK Agency, I took some time to reflect on the year that was, and what it is like to start and own a business in Adelaide.
No amount of study, on the job training, or corporate experience quite prepares you for the journey that is running your own business. You can have all the expertise in the world going in, but the reality of what it takes to run your own business is a truly different story. It includes everything from marketing, pitching, quoting, managing cash flow, managing staff, and managing yourself, and often all of this in any one day. It takes wearing multiple different hats at many times throughout the day to make it work.
To complain or not to complain, that is the question. As someone who has worked in the Hospitality industry for many years before stepping away for a time, I have always loathed complaining about bad service, food not up to scratch, or less than ideal dining situations. This is because I know what it’s like to work tirelessly on the other side of the bar, as a server, and as a manager of a venue.
Meet our guest blogger Abbey Smith. Abbey is studying Journalism and Professional writing at The University of South Australia and has worked in the hospitality industry for the past nine years and continues to do so as she finishes her degree and completes Australian Radio School.
I grew up working in my parent’s café and maybe I’m being picky, but one of the first things I was taught was how to count change back to a customer. I had an opportunity that most didn’t get, but my parents made sure I could count back change in a time when the register didn’t prompt you and do the hard work for you.
On occasions when newer staff have struggled, I always helped them out, trying to teach them and give them some leeway, as they were young and still learning. It got me thinking though, do business owners, parents, or teachers bother to teach these skill anymore, or do we now live in a world where we rely too heavily on iPhone calculators and point of sales machines to do it all for us?
Kate Bickford MD & Owner - BK AGENCY: