When we have time to step back and look at our business instead of frantically working in it, we should check that some procedure and process is in place to make our businesses flow as well as they can.
Many hospitality and tourism businesses lack basic structure and procedure in areas like opening, closing, staff management, and incentives for their employees. I’m not suggesting that it’s not a priority, it just slips down the list when the customer is your main priority.
If the above sounds like you, spending some time with a Coach can be a valuable tool to help show you how to take that step back, and how to create the time to do things like creation of procedures, and to factor in implementation as well.
Creation and implementation are an important step, but what is often overlooked in implementing new strategies and systems is how you are going to manage them over the long term, and how will these strategies move with your business, allowing your employees to grow and provide return on that time investment?
Developing staff checklists, for example, for opening and closing are only as good as the paper they are written on if they are not properly implemented, enforced, and managed for the long term. No matter how pretty and eye catching they may be, if there is inadequate performance management, they will soon be at the bottom of a dusty pile of things that don’t get done.
Implementing procedure requires follow through on a daily basis, or even from shift to shift to ensure that it is successful in growing your business and developing your employees. And it’s up to the Manager’s to champion the change in the business, and up to every employee to embrace it.
When implementing new systems and procedures, here are a few things to remember.
Making the time to create procedure is a step in the right direction, just ensure you can manage the process and implement it into your business for the long-term.
Love to hear your thoughts
Kate Bickford MD & Owner - BK AGENCY: