As the world around us seems to move at an ever-increasing pace, we are reminded daily just how fast the tech and digital space is advancing and the effect that is having on our lives. As business owners, we need to be aware of the changes and be open to evolution in the ways we do business.
You only need to look at what you can do on a smartphone, how you can order things online, and how we can connect more than ever before with people.
AI – Artificial Intelligence is becoming more and more commonplace. As people in traditional customer service roles and bricks and mortar stores get replaced by computers and bots, I think it's time to reflect on what makes up human connections and what creates brand loyalty and repeat customers.
Kate Bickford MD & Owner - BK AGENCY: