Client
Majestic hotels group
What they needed
Majestic Hotels are a proudly South Australian family-owned and operated hotel group. Majestic Hotels support local businesses and jobs and add value to the lives of their customers.
BK Agency was engaged to create a customer service training module off the back of our presentation at the SATC conference around providing “kick-arse customer service.”
Majestic hotel’s aim was to increase guest satisfaction across their hotels by investing in their staff.
What we did
how we went
BK Agency was engaged by the Majestic hotel group to develop a Customer Service Training Module.
bk agency Developed and delivered Customer Service training for all front-of-house staff for the Majestic Hotels Group. For all front-of-house hotel staff across five locations.
Included - Development of the training layout.
delivery. Development of a training video to be incorporated into the training.
Delivery of the training to all front-of-house staff.
BK Agency’s managing director successfully delivered training to all majestic hotel staff over a five-week period. resulting in staff developing ‘soft’ and ‘hard’ customer service training skills. this resulted in an increase in guest satisfaction ratings across the board for all of the hotels.
"Ever had a vision for your business but didn't have the required resourcing, time or clarity on how to bring it to life?
We had this issue recently with a very exciting and important project, and together with Kate and BK Agency the project was exceptionally well delivered on time and to budget.
Really enjoyed my experience working with Kate and will definitely look for an opportunity to work with her again in the future".
— Eoin Loftus - CEO majestic hotels